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About Us
Customer Story: Lush
I can 100% recommend Zahara. The beauty of it is you can set the coding and workflow and Zahara takes care of all authorisations. As a result, we’re now paying 95% of suppliers on time.
Ryan Burke, Financial Controller
The company recognised that their highly manual process of scanning paper invoices and sending them to approvers by email was just not fit for purpose.
Suppliers would call asking for payment, but the AP team did not know where the invoices were or when they would be paid. As a result, key suppliers became increasingly frustrated with poor excuses and late payments.
Lush needed a cloud-based invoice approvals solution capable of streamlining thousands of purchase invoices per month with minimal manual intervention.
Industry: RetailFinance System: Sage 200Started Using Zahara: August 2018About
Lush, founded in the UK in 1995, is a cosmetics retailer known for ethical, handmade products. They offer bath, body, haircare, and skincare items with natural ingredients, promoting sustainability and cruelty-free practices. Lush encourages ethical choices in the beauty industry.
The Solution
Zahara easily coped with the large number of retail branches, Lush’s purchase ledgers and approvals workflow.
Suppliers, branch managers and departmental heads can now collaborate in Zahara to efficiently capture, process, code and approve supplier invoices, with minimal manual intervention.
Zahara was integrated into Sage 200 to sync supplier details, eliminating re-keying and time-consuming errors. To streamline the processing of over 2,000 supplier invoices per month, Lush implemented ABBYY FlexiCapture OCR, which feeds Zahara.
The Benefits
Since adopting Zahara, Lush have improved their on-time supplier payments from 80% to 95%. As a result, they have been accredited by HMRC as a Prompt Payer.
Zahara has enabled Lush retail to transform an inefficient and error prone accounts payable process into a fully optimised, fast and compliant paperless workflow.
As a result, Lush have tighter control over their spending, improved cashflow, reduced costs and fewer errors. In a sector as competitive as retail, Zahara is a factor in Lush’s ongoing success.
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